Is your office able to send or receive texts?

• Unfortunately, no.  We are not able to send or receive texts.  You may call our office at 910-803-1434.

​How can my provider fax records to your office?

• Records and any other pertinent information may be sent to our office by one of the following methods:
  
  • Mail:  Tidal Neuropsychology
             19 South Hampstead Village Drive
             Hampstead, NC  28443
    
  • Fax:  855-672-7002
    
    

How do I request that a copy of my report be sent to another provider?

• You may request that a copy of your report be sent to another provider by completing an Authorization for Release of Health Information form and returning it to Dr. Sutton by one of the following methods:
  • Mail:  Tidal Neuropsychology
             19 South Hampstead Village Drive
             Hampstead, NC  28443
    
  • Fax:  855-672-7002

How do I schedule an appointment with Dr. Sutton?

• You may schedule an appointment with Dr. Sutton by either calling the practice at 910-803-1434 or by submitting your information on the Contact Us page.

I have a conflict with my schedule.  Am I able to reschedule my evaluation?

• Please note that your evaluation time is reserved specifically for you.  If you need to reschedule your evaluation (e.g., if a scheduling conflict arises), you may do so without charge as long as you notify our office at least one week (seven calendar days) prior to the scheduled evaluation.  Please note that evaluations must be rescheduled via telephone only, as we are not able to send or receive text messages.

I no longer need an evaluation.  Am I able to cancel my evaluation?

• Please note that your evaluation time is reserved specifically for you.  If you wish to cancel your evaluation, you will be issued a refund of your evaluation deposit as long as the evaluation is cancelled at least one week (seven calendar days) prior to the evaluation. If you wish to reschedule your evaluation (e.g., if a scheduling conflict arises), you may do so without charge as long as you notify our office at least one week (seven calendar days) prior to the scheduled evaluation.  Evaluations cancelled within one week (seven business days) of the appointment time will not include a refund of the evaluation deposit.  Please note that evaluations must be cancelled via telephone only, as we are not able to send or receive text messages.

What happens if I accidentally miss my evaluation?

• Please note that your evaluation time is reserved specifically for you.  If you no-show to the evaluation, you will not be refunded the evaluation deposit.  If you wish to reschedule a missed evaluation, full payment for the missed appointment will be required before a new appointment may be scheduled.  Exceptions for emergencies may of course be made and may be done so at the discretion of our office.
  

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